Terms and Conditions

Welcome to Perth Family Counselling. Our mission is to provide compassionate and professional relationship and family counselling services to individuals, couples, and families in need. Before using our website and services, we ask that you read and agree to the following terms and conditions:

Confidentiality: At Perth Family Counselling, we take your privacy and confidentiality seriously. All information shared during counselling sessions is strictly confidential, unless required by law or where there is a risk of harm to yourself or others.

Professional Conduct: Our counsellors are highly trained professionals who adhere to the ethical standards set out by the Australian Counselling Association. We are committed to providing a safe and non-judgmental space for our clients, and we ask that you respect our counsellors and their professional boundaries.

Fees and Payment: Our counselling fees are advised at time of booking and payment is required at the time of service. We accept payment by credit card, direct debit, or cash.

Cancellation Policy: We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your appointment. Please read the below guidelines.

(a) Once the Client has made a booking for a specific time and date, Claire at Perth Family Counselling will not accept any other work from other clients for those times and dates.

(b) As we have a waiting list, Please Note: You won’t be charged if you cancel or reschedule your first session minimum THREE weeks in advance. For subsequent sessions, please give at least 14 days’ notice to avoid a late cancellation fee.

(c)  Either party may reschedule Claire’s Counselling services. Both parties agree to make every effort to reschedule any postponements such that the session will be able to go ahead within 30 days of either party rescheduling.

Liability: Perth Family Counselling is not liable for any loss or damage that may result from the use of our website or services, including but not limited to, any loss of income, loss of business, or loss of data.

Intellectual Property: All content on our website, including but not limited to, text, graphics, logos, and images, are the property of Perth Family Counselling and are protected by Australian copyright law. You may not use or reproduce any content from our website without our express written consent.

Links to Third-Party Websites: Our website may contain links to third-party websites. Perth Family Counselling is not responsible for the content or privacy practices of these websites and does not endorse or guarantee the accuracy of the information contained on these websites.

Changes to Terms and Conditions: Perth Family Counselling reserves the right to change these terms and conditions at any time without notice. Your continued use of our website and services constitutes your agreement to the updated terms and conditions.

By using our website and services, you agree to be bound by these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us. info@perthfamilycounselling.com.au


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